Event Evaluation and Future Engagement

• Hearing about how NGN go above and beyond for customers
• How others are engaging with clients who haven't been engaged in the past, rural areas in particular
• Case studies and discussions
• Speakers and workshop
• Engagement challenges, building trust e.g. using other reasons to open up conversations/gain entry to discussions (e.g. Helen's case study of referral to fit lockable letterbox)
• Engaging households that don’t usually engage
• Hearing the case studies, gave a really good insight into the extra work that the NGN team does and really encouraging to hear that every opportunity is being taken to help people get additional support, once problems have been found
• I think the case studies were great, really emphasised the need for different services to work more collaboratively (i.e. making referrals to ensure vulnerable people are receiving the necessary support)
• The home visit scenarios and the situations they reveal
• I wasn't aware that NGN provided this brilliant service
• Breakout discussions

• More partner updates and case studies of how NGN’s funding has impacted customers
• Ideas for community events and engagement
• The suggestion of training around difficult conversations with people living in poverty would be really useful
• Examples of effective referral networks
• Support in rural areas
• Future types of support in the pipeline, including funding
• Summary of VCMA funded projects, including the Centres for Warmth - do you have for example an interactive map showing all projects with a brief summary if you clicked on it? This would make it much easier to see what is going on across the patch and where we could potentially signpost people to
• How everyone can access their wider VCS community for more assistance. Are they all aware of the VCSEP and what it stands for? I appreciate this is for emergency situations but awareness can and should provide those contacts they may need on a daily operating basis
• Whether as a service you also take referrals from other agencies who identify issues within the home re heating or hot water
• Aims of future funding

• I thought the length of the meeting was just right for virtual. Be good to have a minimum of 1 F2F and 1 virtual - showcasing new projects and changes since the previous
• Highlight all acronyms and have them spelled out on each slide
• Half hour longer
• Nothing
• Slightly more discussion time
• Please book events in the diary as far in advance as possible, particularly the in-person ones
• Nothing - good online event
• Rolling out initial info on your service to other agencies, I work closely with many agencies and was not aware of the Services Beyond the Meter

• I’m catching up with another partner offline we’ve identified collaborative opportunities
• Make more referrals
• Look into difficult conversations training and heated seat covers!
• Will report back positively to rest of ISG
• Look at vulnerability training for staff from other agencies
• Discuss how we can help alert our community to the resources available
• Look at potential projects/partnering that could be developed
• Continue to work in partnership and keep open dialogue with NGN contacts
• Reinforce how important it is to make every contact count and keep an eye out for any additional issues during our own home visits
• I will ensure organisations who refer clients to us are aware of whether client engaged as this will allow them to monitor how their intervention helped the client
• Feed back to my organisation how important follow up feedback of actions taken to originating agencies is appreciated and should be encouraged
• I will ensure my colleagues are aware of what you do
• Continue to engage

9.08 / 10

Strongly agree - 4 Agree – 8 Somewhat agree - 0 Neither agree nor disagree – 0 Somewhat disagree - 1 Disagree – 0 Strongly disagree - 0

Strongly agree - 2 Agree – 9 Somewhat agree - 0 Neither agree nor disagree – 0 Somewhat disagree - 1 Disagree – 0 Strongly disagree - 0

Strongly agree - 4 Agree – 9 Somewhat agree - 0 Neither agree nor disagree – 0 Somewhat disagree - 0 Disagree – 0 Strongly disagree - 0

Strongly agree - 5 Agree – 8 Somewhat agree - 0 Neither agree nor disagree – 0 Somewhat disagree - 0 Disagree – 0 Strongly disagree - 0

Strongly agree - 4 Agree – 8 Somewhat agree - 1 Neither agree nor disagree – 0 Somewhat disagree - 0 Disagree – 0 Strongly disagree - 0