Breakout session – Making Every Contact Count (MECC)

Stakeholders were asked 4 questions:

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In your experience, what has worked well to engage with this type of household?


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Have you worked in partnership with others to support this type of household – if so, who and how?


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Having heard from operational colleagues, what else should we be doing to support this type of household?


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Can we amend or improve upon any of our current processes?


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