Resilience in action: Preparing today for tomorrow’s challenges
Building a stronger, safer and more inclusive energy future
What Matters Most
In conversations with our communities, three priorities consistently emerge:
- Affordability
- Reliability
- Safety
These are even more critical as extreme weather and cyber threats become more common.
Recent large-scale power outages have made resilience a top concern for customers, stakeholders, and regulator alike.
Why Resilience Matters
In a world shaped by climate change, digitalisation, and global pressures, resilience means:
- Investing in infrastructure, smart tech, and cybersecurity
- Adapting, responding, and recovering—especially for vulnerable customers
- Being transparent and proactive
Our Resilience Strategy
Our Citizens Panel told us resilience means being able to adapt, respond, and recover - especially for vulnerable customers. They also want transparency. We've reflected this in our strategy which includes:
Resilience Framework & Dashboard: Tracks risks and integrates strategy
Climate Resilience Strategy: Address growing environmental challenges
Dedicated Resilience Webpage: Launching soon for greater transparency
Collaboration in Action
We’ve strengthened partnerships with:
Together, we’ve developed a Mutual Incident Framework and run joint emergency training with cross-sector partners.
People Power: Workforce & Supply Chain Resilience
Guided by our stakeholders, our new Workforce and Supply Chain Resilience Strategy, focuses on:
Recruiting and retaining skilled people
Upskilling for emerging technologies
Fostering a diverse, inclusive culture
Ensuring 100% of key contractors are on flexible contracts for emergency response
Future-Proofing Our Infrastructure
Expanded our Open Data Portal improving transparency
Adopting Sustainable procurement to support the regional economy
£126.4m invested into local businesses and supply chains
449.33 km of leaky metallic pipe replaced with durable plastic
Impact in numbers
99.9% of gas escapes attended within 1 hour
hours total unplanned gas interruptions across the region
0
cyber incidents or weather-related supply losses
of key contractors on flexible contracts
STEM & Community Impact
primary school children received STEM learning sessions
hours of mentoring in secondary schools on sustainability
Looking Ahead to RIIO-GD3 (2026–2031)
Resilience remains a top priority. We’ll continue:
Listening to stakeholders
Collaborating across sectors
Building a stronger, more adaptable energy future for all
