Holding us to account
Independent Stakeholder Group (ISG)
NGN is the only GDN with a consistently active ISG since 2019—recognised by Ofgem as best practice.
Monitors how NGN listens and responds to customer and stakeholder insights
Publishes an independent annual report reflecting our response to stakeholder and customer views and raises challenges and future focus areas
Membership
Longstanding chair Jenny Saunders stepped down after 7 years
Brian Matthews appointed Chair from June 2025
Future Customer voice-
- Yvana Ferreira and Charlotte Allen (former Young Innovators Council members) stepped down
- Two new members to be appointed in 2025 to maintain future customer perspectives
External Assurance & Benchmarking
Transparency and accountability are important to our stakeholder community, as they are to us.
Assurance Programmes
We use independent standards to validate our performance and ensure transparency.
ISO 14001 Accreditation Measures effectiveness of environmental plans and stakeholder-informed strategy
BSI Inclusive Service Kitemark Ensures inclusive services and response to customer vulnerability
AA1000 Stakeholder Engagement Standard Evaluates engagement strategy, governance, culture, delivery, and responsiveness
Benchmarking Excellence
We benchmark our performance to maintain high standards across sectors.
Responsible Business Tracker (Business in the Community)
- Guides environmental and social responsibility
- NGN scored 100% in community and stakeholder engagement compared to 56% general average and 90% utility sector average