Highlights of the year
Highlights of our engagement
Voices heard
stakeholders engaged strategically
strategic engagement events held
interactions with our online engagement hub
of stakeholders were very satisfied with our events
average stakeholder satisfaction score
Highlights of our performance
Our performance against key regulatory commitments by the end of our regulatory year (March 2025)
Meeting the needs of consumers and network users
99.9% and 99.99% retrospectively on 1-hour and 2-hour response times
Meeting the needs of consumers and network users
9.3/10 Customer Satisfaction score
Meeting the needs of consumers and network users
Invested £7.5m of our VCMA allowance, with 91 live projects
Meeting the needs of consumers and network users
11,889 customers referred to Priority Services Register
Maintain a safe and resilient network
5.38hr against a 10-hour penalty target for unplanned supply interruptions
Maintain a safe and resilient network
The gas holder demolition programme has been completed
Maintain a safe and resilient network
447.8km of ageing metal pipe replaced - 10.5km above our target
Deliver an environmentally sustainable network
reduced our total emissions by over 6.5%
Deliver an environmentally sustainable network
43 electric charging points installed across offices and depots
Deliver an environmentally sustainable network