Event Evaluation and Future Engagement

Future engagement dates

Summary: Customers in Vulnerable Situations Hot Topic Workshop. Tuesday 12th September 2023

We asked
You said
Question 1
What do you want to get out of today?
Question 2
Choose 2 words from this list below to describe this event
Interesting, Insightful (most frequent answers)
Question 3
Overall, how satisfied were you with the event?
8.8 (average score out of 10)
Question 4
How would you rate the discussions?
8.8 (average score out of 10)
Question 5
How would you rate the event contact and speakers?
4.8 (average score out of 5)
Question 6
Is there anything you think could be improved / changes for future workshops?
  • "I should have read the pre-reading prior to the event. Please send a push reminder a week prior with attachments of essential reads (i.e. reports)
  • I think it helps for attendees to give a quick intro to state their role and reasons for attending, even if it's just in the chat box"
  • Breakout rooms discussion
  • It was my first one so unable to give feedback this time.
Question 7
Is there anything else you would like to tell us?
  • What was the distracting β€˜door bell’ sound that prevailed πŸ˜‚
  • A well-put together with carefully thought out questions to flesh out during the jam board activities. Thank you
  • It was very useful information, for us as a energy partner for NGN
Question 8
Thinking of yourself as a stakeholder of NGN, how satisfied are you with the relationship that you have with NGN
9.4 (average score out of 10)
To what extent do you agree or disagree with the following statements?
You said
Question 9
NGN keeps me up to date on their business plans

Strongly agree - 2 Agree – 2 Somewhat agree - 1 Neither agree nor disagree – 0 Somewhat disagree - 0 Disagree – 0 Strongly disagree - 0

NGN provided me with clear information about their business performance

Strongly agree - 3 Agree – 1 Somewhat agree - 1 Neither agree nor disagree – 0 Somewhat disagree - 0 Disagree – 0 Strongly disagree - 0

NGN provided me with opportunities to give feedback on the topics that interest me

Strongly agree - 3 Agree – 1 Somewhat agree - 1 Neither agree nor disagree – 0 Somewhat disagree - 0 Disagree – 0 Strongly disagree - 0

NGN allows me to give feedback through my preferred method

Strongly agree - 3 Agree – 1 Somewhat agree - 1 Neither agree nor disagree – 0 Somewhat disagree - 0 Disagree – 0 Strongly disagree - 0

NGN makes it clear how they have used feedback to change

Strongly agree - 3 Agree – 1 Somewhat agree - 1 Neither agree nor disagree – 0 Somewhat disagree - 0 Disagree – 0 Strongly disagree - 0

Future engagement
You said
Question 1
How else would you like to engage with NGN in future?
  • Please help to find more services which directly positively impact our joint customers
  • In person networking event helps to put faces to names and increase participation
  • More in person events
  • I am new to Bernicia and my role, so still need to be guided by the business and obviously have more knowledge as to how we work with NGN.

Future engagement dates:

Date
Workshop topic
21 November,β€―10am to 12pm Hot Topic Workshop 2 – online
Energy affordability – Staying warm and healthy at home
6 February 2024,β€―10am to 12pm Hot Topic Workshop 3 - online
Meeting demand – capacity and resilience
March 2024 Annual Strategic Review and Planning Workshop - TBC
Annual Strategic Review and Planning Workshop

Tell us what you think

Thank you for reading this report. We welcome any further feedback, thoughts, or ideas you have. Please drop us a line on at stakeholder@northerngas.co.uk

Contact numbers for our NGN team