Event Evaluation and Future Engagement

Future engagement dates

CIVS Hot Topic Workshop – Inclusive Support Provision

Tuesday, 11th November 2025 – 14 feedback responses / 33 attendees

	We asked	You said
Question 1	Overall, how satisfied were you with the event?	Very satisfied - 12 Somewhat satisfied – 1 Very dissatisfied - 1
Question 2	Overall, how satisfied were you with the content?	Very satisfied - 12 Somewhat satisfied – 2
Question 3	Overall, how satisfied were you with the speakers?	Very satisfied - 12 Somewhat satisfied – 2
Question 4	You were provided with enough information before hand	Strongly agree - 5 Agree - 8 Neutral - 1
Question 5	Sufficient time was allowed for discussions	Strongly agree - 10 Agree - 4
Question 6	Which topics did you find most interesting?	Sheffield CA and Scope Group discussions / break out rooms What we can do for our customers and hearing about what other organisations do Hearing the perspectives of other stakeholders Really good mix of speakers
Question 7	Which topics would you like to see on the agenda in future meetings?	Gypsy Roma Traveller Communities More partner presentations and group discussions Updates on the Inclusivity Tool Future initiatives to help vulnerable customers More scenario-based discussions Funding post April Supporting vulnerable customers around planned and unplanned outages Energy advice More about inclusivity Anything new to improve the delivery service
Question 8	When planning future events, what should we improve?	Keep emailing all VCMA contacts with details of all workshops and stakeholder events Having longer in breakout rooms worked Understanding who others on the call are and the organisations they represent I don't feel the slides and the spoken words flowed together very well
Question 9	What next steps, if any, will you take because of what your heard today?	Share learnings Check that our resources are accessible to as many user groups as possible Take time to process the information given Reach out to the charity SCOPE to see if we can do any collaboration work Feeding back to our team Think more about inclusivity in our services Share what I have learned and enhance our vulnerability piece Connecting to new people Explore the services, opportunities and links discussed in the session Continue engaging with the community Adding more ways to do less digital and more in person Take on board information and inform customers when needed Put in practice everything I have learned today when dealing with vulnerable customers Will learn more about how to improve accessibility
Question 10	Thinking of yourself as a stakeholder of NGN, how satisfied are you with the relationship that you have with NGN?	9.1/10

	To what extent do you agree or disagree with the following statements?	You said
Question 11	NGN keeps me up to date on their business plans	Strongly agree – 9 Somewhat agree - 1 Agree – 2 Neither agree nor disagree – 2
Question 12	NGN provided me with clear information about their business performance	Strongly agree - 8 Agree – 2 Neither agree nor disagree – 2 Somewhat agree – 2
Question 13	NGN provided me with opportunities to give feedback on the topics that interest me	Strongly agree - 9 Agree – 2 Neither agree nor disagree – 2 Somewhat agree – 1
Question 14	NGN allows me to give feedback through my preferred method	Strongly agree - 7 Agree – 4 Neither agree nor disagree – 2 Somewhat agree – 1
Question 15	NGN makes it clear how they have used feedback to change	Strongly agree - 8 Agree – 3 Somewhat agree – 3

Future engagement dates:

Date	Workshop topic
January 2026 (date TBC)	NGN engagement on GD3 Final Determination
3rd February 2026	Hot Topic Workshop 3 – Supporting Health Outcomes (online)
28th April 2026	Annual Strategic Review and Planning Workshop
July 2026 (date TBC)	Annual VCMA Showcase (all GDNs)
Autumn 2026 (date TBC)	Supporting Communities Together / Open Day

Tell us what you think

Thank you for reading this report. We welcome any further feedback, thoughts, or ideas you have. Please drop us a line on at stakeholder@northerngas.co.uk

Contact numbers for our NGN team