A word from our team

Thank you again to those of you who joined us for our quarterly Hot Topic Workshop – Inclusive Support Provision – 11th November 2025

NGN’s Social Strategy Team and Eileen thoroughly enjoyed seeing you all again.

  • Northern Powergrid have worked with NGED on developing this tool and are putting the final touches to the tool now
  • It is currently in testing with expert stakeholders and a small group of customers
  • The aim is to launch the tool across the region before the end of 2025, allowing the millions of customers who live in our region to access support and advice
Click here to meet the Vulnerability Team

Purpose of the workshop:

  • You Said, We Did recap
  • Business and Vulnerability Team updates ​

- GD3

- NGN’s Operational Performance

- Engagement

- Vulnerability & Carbon Monoxide (VCMA) spend to date

- NGN Centres for Warmth

- Services Beyond the Meter (SBtM)

- ISO 22458 Kitemark

- Support for All – one cross utility PSR project (led by Northumbrian Water)

- NGN’s Community Partnering Fund

  • Hot Topic context – timeline to net zero
  • Partner Spotlight Session – Northern Powergrid, Energy Choices Tool
  • What our customers have told us – insights from recent engagement and research
  • Engagement:​

- Supporting a just and fair transition to net zero – GDN/NGN perspectives​

- What more do you need to fulfil your role in the transition to net zero? (Breakout session)​

  • Breakout rooms feedback ​
  • Future engagement dates​ and close

You said, we did recap

Looking back on the feedback we received from stakeholders during our last CIVS Hot Topic workshop (Tuesday, 9th September), the points below highlight what was captured on the day and what NGN have done to address these.

You Said
We Did
Partner Toolkit (website)
  • Separate access for the public and partners would be good
  • Would be good to have open sight of training opportunities
  • Partner information – would be good to know what level of support is offered
  • Can be difficult to get easy read materials – need to consider accessibility and inclusivity of resources
  • Calendar of events including partner events/key awareness days/weeks would help.
NGNs VCMA Comms Manager is developing a communications strategy and also updating the vulnerability content on the website with useful tools for partners.
The partner's toolkit is still in the design phase, and further updates will be provided at future stakeholder sessions.
An update on the partner toolkit will be provided at the next Partner Networking Call on 27th November.
  • Project Mapping Tool
  • Search function that could offer you a drop-down menu or the option to filter your search, e.g. region, debt advice, energy efficiency (visual map)
  • Each partner provides a narrative of who they are, services provided etc
  • Focus on wraparound support – holistic approach
  • Contact details of each organisation and a link to their website
  • More detail the better to avoid duplication.
Partners requested a mapping tool to demonstrate where partners are based / what their offering is.
The platform is currently being explored, and opportunities are being considered to develop further, including discussions with other GDNs regarding the potential for a national initiative. Such a platform would be trialled prior to launching.
Further updates will be provided at future stakeholder sessions.
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