Event Evaluation and Future Engagement

Future engagement dates

Summary: Customers in Vulnerable Situations Hot Topic Workshop. Tuesday 21st November 2023

6 feedback responses / 19 attendees

	We asked	You said
Question 1	Choose 2 words from this list below to describe this event	Interesting, Insightful
Question 2	Overall, how satisfied were you with the event?	8.5 (average score out of 10)
Question 3	How would you rate the discussions?	8.3 (average score out of 10)
Question 4	How would you rate the event contact and speakers?	4.6 (average score out of 5)
Question 5	Is there anything you think could be improved / changes for future workshops?	more time Shared access to the jamboard/or split into breakout rooms to have more active input in the brainstorming session Further information on funding to support community development. There was a lot of information to process in a relatively short period of time. I think I would have preferred to go on after lunch until 3pm though I know this may not be everyone's preference.
Question 6	Is there anything else you would like to tell us?	Great to have the opportunity to do some blue sky thinking and tell you what our priorities are based on day to day experience (I attended Customers in Vulnerable Situations Workshop, but can only select 'Stakeholder conference' in Q1) Would appreciate the warm packs to distribute to our warm spaces attendees. Due to the timing of the roundtable discussions on Wednesdays leading up to this event I was unable to attend any sessions as this was the day that our VCMA project had to run at a local foodbank.
Question 7	Thinking of yourself as a stakeholder of NGN, how satisfied are you with the relationship that you have with NGN	9 (average score out of 10)

	To what extent do you agree or disagree with the following statements?	You said
Question 8	NGN keeps me up to date on their business plans	Strongly agree - 3 Agree – 1 Somewhat agree - 1 Neither agree nor disagree – 1 Somewhat disagree - 0 Disagree – 0 Strongly disagree - 0
	NGN provided me with clear information about their business performance	Strongly agree - 1 Agree – 3 Somewhat agree - 1 Neither agree nor disagree – 1 Somewhat disagree - 0 Disagree – 0 Strongly disagree - 0
	NGN provided me with opportunities to give feedback on the topics that interest me	Strongly agree - 3 Agree – 1 Somewhat agree - 1 Neither agree nor disagree – 0 Somewhat disagree - 1 Disagree – 0 Strongly disagree - 0
	NGN allows me to give feedback through my preferred method	Strongly agree - 2 Agree – 3 Somewhat agree - 0 Neither agree nor disagree – 0 Somewhat disagree - 1 Disagree – 0 Strongly disagree - 0
	NGN makes it clear how they have used feedback to change	Strongly agree - 2 Agree – 2 Somewhat agree - 1 Neither agree nor disagree – 0 Somewhat disagree - 1 Disagree – 0 Strongly disagree - 0

	Future engagement	You said
Question 1	How else would you like to engage with NGN in future?	It would be good to have NGN visit the Council to speak to housing team to ensure all are kept in the loop with your work 1 to 1 discussion on how we can support engagement In person The workshops are very useful. Through the range of existing 'remote' contact methods and also face to face when possible as this is easier for me to feel fully involved and better able to contribute to discussions.

Future engagement dates:

Date	Workshop topic
6 February 2024, 10am to 12pm Hot Topic Workshop 3 - online	Meeting demand – capacity and resilience
March 2024 Annual Strategic Review and Planning Workshop - TBC	Annual Strategic Review and Planning Workshop

Tell us what you think

Thank you for reading this report. We welcome any further feedback, thoughts, or ideas you have. Please drop us a line on at stakeholder@northerngas.co.uk

Contact numbers for our NGN team