Pushing the boundaries
A culture of collaboration
We expect our innovative efforts to deliver over £15 million worth of savings for our customers
At NGN, innovation and collaboration are embedded in everything we do. Through pioneering projects and forward-thinking concepts, we're delivering transformative benefits to 2.9 million homes and businesses across the North East, Northern Cumbria, and Yorkshire, while driving progress toward a low-carbon economy.
Our innovative initiatives are expected to generate over £15 million in customer savings during RIIO-2, all while improving service quality, keeping bills low, and operating more efficiently. This commitment to smarter solutions is helping us raise the bar for customer service across the sector.
Innovation shapes our culture, empowering our people to challenge convention, think creatively, and forge new paths. We’re committed to being the UK’s leading gas distribution network for innovation, accelerating cutting-edge projects, and working with ambitious suppliers and SMEs to bring transformative products and services to life.
From helping seldom-heard customers access reliable gas services to reducing emissions through advanced pipe replacement techniques, innovation is in our DNA.
RIIO-2 priorities
- Expanding training, simplifying internal processes, and embedding innovation into daily operations.
- Deepening engagement with stakeholders to co-create solutions and share in innovation success.
- Investing in emerging technologies that improve customer outcomes and future-proof our services.
- Lowering the cost of innovation for customers by increasing financial support from shareholders and innovation partners.
- Leveraging insights from innovators across diverse sectors, not just energy, to enhance our business.
- Continuously reviewing our innovation portfolio to ensure we deliver maximum value and impact.
