Pushing the boundaries
A culture of collaboration and innovation
We expect our innovative efforts to deliver over £15 million worth of savings for our customers
Through our pioneering projects and concepts, Northern Gas Networks is providing transformative benefits to 2.9 million homes and businesses across the North East, Northern Cumbria, and Yorkshire, while also promoting a low carbon economy.
We expect our innovative efforts to deliver over £15 million worth of savings for our customers, as well as wider social benefits during RIIO-2 (Revenue = Incentives + Innovation + Outputs).
These will keep bills low, whilst enhancing our service levels through more efficient ways of operating and maintaining high levels of customer service in the sector.
A culture of collaboration and innovation permeates our entire organisation, empowering our team to think differently and break free from traditional practices.
We want to become the leading gas distribution network for innovation, advancing innovation projects at speed and partnering with ambitious suppliers and SMEs (small and medium sized enterprises) to trial and develop new products and services that genuinely lead the way in the industry. We're pushing boundaries further than ever before to advance the most inventive, dynamic, future-ready, and sustainable ideas that will reduce customer bills and enhance the quality of our services.
Innovation is at the heart of everything we do, from supporting our most seldom-heard customers with their gas supply, to replacing pipes and reducing our carbon footprint.
RIIO-2 priorities:
- We continue to broaden our training programmes, streamline internal processes, foster collaborative thinking, and revolutionise practices throughout our business to ensure innovation is ingrained in everything we do
- We are strengthening our collaboration with stakeholders to actively involve them in our innovation efforts
- We are investing in projects that introduce new technologies, resulting in better outcomes for our customers and stakeholders
- We are reducing the cost of innovation for our customers by seeking greater financial contributions from shareholders and innovation partners, while also utilising various funding mechanisms
- We draw insights from leading innovators across various sectors, not just within energy, to enhance our business
- We rigorously evaluate our innovation portfolio to ensure that our investments deliver value for money
