Purpose of the Supporting Communities Together Event

This event provided an opportunity to network face to face and to catch up on some of the Innovation projects and work that NGN have been progressing over the last year, to support customers in vulnerable situations.

This was the third event of this nature that has been held by NGN which provides our stakeholders a chance to meet up in person and learn about what else is going on within the business. We host this event annually in a different part of our network each year. Last year’s event was held in Newcastle and the previous year was in Leeds.

Throughout the day there was a lot of interaction with one another and a real “buzz” to the day.

The format of the day included, but was not limited to:

  • Showcasing VCMA and Innovation projects including – National Energy Action (NEA), The Carents Room, One Number/Services Beyond the Meter, Vulnerability Visualisation/Mapping Tool (VVT)
  • Stalls – including ones that demonstrate the services we offer to our colleagues, such as a Well Being Hub and iBenefit
  • Stakeholder engagement / feedback - opportunity to gather informal feedback on a number of issues that stakeholders have highlighted to us, namely:-
  • Digital Switchover
  • Seldom Heard
  • Winter Readiness
  • Networking lunch
Click here to meet the Vulnerability Team

Three themes of the day:

Theme 1 Improving processes in service provision

Theme 2 Sharing resources and good practice

Theme 3 Fostering relationships

Throughout the day stakeholders interacted with one another and new relationships were established.

Some of the actionable outputs and learnings from the day are captured in the snapshot below:

Stall/Partner
Action/What we have done
Enquiry / What we have done
Theme
Progress
One Number / Services Beyond the Meter (SBtM)
NGN to link in with Fuel Bank Foundation
Discussed having a further discussion to understand how SBtM can best identify referrals and perhaps have a briefing for the wider team. Vulnerability Team have linked up both partners
1
Complete
One Number / Services Beyond the Meter
NGN to link in with Green Doctor's service

Green Doctor representative enquired about how we can ensure quality referrals are made and discussed looking to have a briefing/training session with the wider SBtM team when the engineers come on board.

Vulnerability Team have linked up both partners

1
Complete
NSPCC
Really interested in the Vulnerability Mapping Tool
NGN have linked up both partners (NSPCC/Egnida) to arrange for a demo and access to the tool
2
Complete
NSPCC
Really interested in the Centre for Warmth model and linking NSPCC info on safeguarding into the centres
NGN have linked up with NSPCC
2
Complete
NSPCC
Potential to provide ESP Utilities Group with training and contact to link in with NSPCC
ESP Utilities Group  interested in “It’s Your Call” training for their business
3
Complete
Fresh Futures
NGN to have further conversation with Fresh Futures regarding potential future projects

Spoke to Fresh Futures staff regarding venue and support we can give in terms of energy awareness / CO awareness and PSR

2
In progress
Fresh Futures
NGN (West Yorkshire) to link up with Fresh Futures

Look at connecting West Yorkshire patch in supporting with the Christmas present donations, and anything else on a more localised level

3
In progress
NGN-Net Zero Educators
NGN to contact Hull and East Yorkshire Children’s University

Hull and East Yorkshire Children’s University keen on joining up what NGN do with their Eco Experience Days and their new Eco classroom

Also suggested linking Hull and East Yorkshire Children’s University up with NGN Environmental/Sustainability Team

2
In progress
Environment / Sustainability
Connected EPIKS with NGN Environmental/ Sustainability Team
May be some joint working and/or volunteering opportunities with EPIKS (Environmental Projects in Kirklees)
3
In progress
Carents Room
NGN CO Lead to make contact with Carents Room
Carents Room would like to conduct some CO awareness sessions
2
Complete
NGN-MECC
NGN to arrange provision of CO alarms with internal teams
CO alarms required for vans, raised by NGN engineers, including heat the person equipment
1
Complete
NGN-MECC
NGN Vulnerability Team to send helpline number and guide
West Yorkshire NGN engineers not all aware of the NSPCC joint initiative
1
Complete
Leeds Council

NGN to give an update to Leeds Council

NGN to keep Leeds Council informed once centres are approved for their area

Leeds Council were keen to know more about Centres for Warmth

Keen to be linked up to any being created in the Leeds area

2
Complete
Leeds Council

NGN to give an update to Leeds Council

NGN to keep Leeds Council informed once centres are approved for their area

Leeds Council were keen to know more about Centres for Warmth

Keen to be linked up to any being created in the Leeds area

3
In progress
Multiple partners
NGN to create a simple Social Return on Investment (SROI) guide for partners
There were a number of conversations with partners around how SROI can be useful in sustaining their projects/organisations
2
In progress
NGN – Innovation/Economic Evaluation
NGN teams to meet to discuss
Discussion took place around Ofgem’s requirements for evidencing the benefits of hydrogen activities
2
In progress

You said, we did overview:

Theme 1 Improving processes in service provision

You said:

How can we optimise referral pathways for customers and increase awareness amongst NGN internal teams?

We did:

Linked up partners with NGN teams where potential improvements have been identified

Theme 2 Sharing resources and good practice

You said:

Keen interest in several NGN initiatives that were showcased during the Open Day event

We did:

Arranged separate opportunities between NGN/partners to discuss initiatives in further detail eg. Vulnerability Mapping Tool

Theme 3 Fostering relationships

You said:

It would be great to utilise joint working and/or volunteering opportunities with other partners

We did:

Shared contact details with relevant parties to enable the opportunity to work together in future

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