Ofgem metrics – performance April 23 – March 24
Northern Gas Networks | Ofgem – Business Plan Target – per year | NGN Stretch Target – per year | Apr 2021 - Mar 2022 | Apr 2022 - Mar 2023 | Apr 2023 - Mar 2024 |
|---|---|---|---|---|---|
Customers reached through Carbon Monoxide (CO) awareness initiatives – 3% agreed proportion (customers like to take actions as a result of the increased awareness) | N/A | Baseline 22/23 performance | 180,280 | 803,186 | 10,665.683 |
Number of CO awareness visits/surveys with customers | 10,000 | Baseline 22/23 performance | 17,995 | 17,966 | 18,410 |
Average score before awareness visit | N/A | Baseline 22/23 performance | 5.88/10 | 6.54/10 | 6.71/10 |
Average score after CO awareness visit | N/A | Baseline 22/23 performance | 7.55/10 | 8.69/10 | 8.59/10 |
Number of customers referred onto the Priority Services Register (PSR) | 5,000 | 5,000 | 4,913 | 8,925 | 10,003 |
Average customer satisfaction score for PSR customers directly impacted by GDN activities | N/A | Baseline 22/23 performance | 9.39/10 | 9.3/10 | 9.3/10 |
Number of Fuel Poor Network Extension Scheme Connections | Revised GD2 target (since Oct '23) 2,154 | Revised GD2 target (since Oct '23) 2,154 | 854 | 185 | 102 |
