A word from our team
Thank you again to those of you who joined us for our annual strategic Customers In Vulnerable Situations (CIVS) Workshop on Tuesday 23rd April
Eileen, Laura, Jill, Steph, Katie & Carole thoroughly enjoyed seeing you all again. A special thank-you to our guest presenter Carole Marshall our Centres for Warmth Coordinator. Carole provided an overview on our Centres for Warmth VCMA project. NGN adopted Cadent's 'Centres for Warmth' (CFW) model, which was already tried and tested throughout their four networks (150+ centres opened). The centres provide a raft of services, tailored carefully to meet the specific needs of the local community, in a warm, safe space. The CFW model differs from the Warm Hubs model and focuses on providing immediate support to communities with crisis support needs in urban areas, and where deprivation levels are consistently high.
Purpose of the workshop:
- Look back on our previous performance over the last 12 month
- Engagement update, with Slido vote - Review of how we have engaged over the past year. An opportunity for stakeholders to feedback on any improvements NGN can make to how they engage
- Performance for 2023/4
- How we’ve spent our allowances
- Look ahead to the next 12 month and the remainder of GD2
- Partner Spotlight Session - (Centres for Warmth) with open Q&A
- NGN plans for the rest of GD2
- Breakout session - NGN plans for the rest of GD2
- Look ahead to GD3
- Overview/recap of Ofgem's proposed plans for GD3
- NGN proposed plans/strategy for GD3
- Jamboard session
- Future engagement dates
